Active Incident

Updated a few seconds ago

Tyler Data & Insights System Status
Intermittent issues with accessing and modifying schedules on domainsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Ingress/Publishing

Locations

East - United States


July 23, 2024 2:02PM PDT
July 23, 2024 9:02PM UTC
[Investigating] We are currently investigating an intermittent issue where site administrators cannot access the admin/schedule page on domains. Additionally, users are experiencing intermittent problems when attempting to modify schedules on datasets. Please note that this does NOT affect automated schedules that have already been set. There are no current workarounds at the moment. We'll continue to provide updates as our engineers investigate.

July 25, 2024 1:42PM PDT
July 25, 2024 8:42PM UTC
[Monitoring] Our engineering team has released a potential fix for the schedule page and the modify schedule modal on datasets. We are continuing to monitor those pages.

Authentication




Operational

Catalog




Operational

Data Sharing




Operational

Data Table




Operational

Ingress/Publishing




Partial Service Disruption

Measures




Operational

Notifications




Operational

Primer - Dataset Metadata Page




Operational

SODA API




Operational

Stories




Operational

User Management




Operational

Visualizations




Operational

Vertical App: Financial Transparency




Operational

Vertical App: Citizen Connect




Operational

Vertical App: Executive Insights




Operational

Developer's Site




Operational

External Services

Heroku

SendGrid

Zendesk

Scheduled Maintenance

Scheduled Maintenance on European Data Center August 16, 2024 2:00-3:00PM ETPlanned Maintenance

Schedule

August 16, 2024 11:00AM - 12:00PM PDT
August 16, 2024 6:00PM - 7:00PM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Developer's Site

Locations

West - Europe

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on CJIS Data Center August 17, 2024 1:00-2:00PM ETPlanned Maintenance

Schedule

August 17, 2024 10:00AM - 11:00AM PDT
August 17, 2024 5:00PM - 6:00PM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Developer's Site

Locations

High Compliance - United States

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on US Data Center August 17, 2024 2:00-3:00PM ETPlanned Maintenance

Schedule

August 17, 2024 11:00AM - 12:00PM PDT
August 17, 2024 6:00PM - 7:00PM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

East - United States

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on European Data Center September 20, 2024 2:00-6:00PM ETPlanned Maintenance

Schedule

September 20, 2024 11:00AM - 3:00PM PDT
September 20, 2024 6:00PM - 10:00PM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Developer's Site

Locations

West - Europe

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on CJIS Data Center September 21, 2024 1:00-5:00PM ETPlanned Maintenance

Schedule

September 21, 2024 10:00AM - 2:00PM PDT
September 21, 2024 5:00PM - 9:00PM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Developer's Site

Locations

High Compliance - United States

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on US Data Center September 21, 2024 5:00-9:00PM ETPlanned Maintenance

Schedule

September 21, 2024 2:00PM - 6:00PM PDT
September 21, 2024 9:00PM - 1:00AM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

East - United States

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on European Data Center October 18, 2024 2:00-3:00PM ETPlanned Maintenance

Schedule

October 18, 2024 11:00AM - 12:00PM PDT
October 18, 2024 6:00PM - 7:00PM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Developer's Site

Locations

West - Europe

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on CJIS Data Center October 19, 2024 1:00-2:00PM ETPlanned Maintenance

Schedule

October 19, 2024 10:00AM - 11:00AM PDT
October 19, 2024 5:00PM - 6:00PM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Developer's Site

Locations

High Compliance - United States

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on US Data Center October 19, 2024 2:00-3:00PM ETPlanned Maintenance

Schedule

October 19, 2024 11:00AM - 12:00PM PDT
October 19, 2024 6:00PM - 7:00PM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

East - United States

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on European Data Center November 15, 2024 2:00-3:00PM ETPlanned Maintenance

Schedule

November 15, 2024 11:00AM - 12:00PM PST
November 15, 2024 7:00PM - 8:00PM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Developer's Site

Locations

West - Europe

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on CJIS Data Center November 16, 2024 1:00-2:00PM ETPlanned Maintenance

Schedule

November 16, 2024 10:00AM - 11:00AM PST
November 16, 2024 6:00PM - 7:00PM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Developer's Site

Locations

High Compliance - United States

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on US Data Center November 16, 2024 2:00-3:00PM ETPlanned Maintenance

Schedule

November 16, 2024 11:00AM - 12:00PM PST
November 16, 2024 7:00PM - 8:00PM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

East - United States

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on European Data Center December 20, 2024 2:00-6:00PM ETPlanned Maintenance

Schedule

December 20, 2024 11:00AM - 3:00PM PST
December 20, 2024 7:00PM - 11:00PM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Developer's Site

Locations

West - Europe

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on CJIS Data Center December 21, 2024 1:00-5:00PM ETPlanned Maintenance

Schedule

December 21, 2024 10:00AM - 2:00PM PST
December 21, 2024 6:00PM - 10:00PM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Developer's Site

Locations

High Compliance - United States

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on US Data Center December 21, 2024 5:00-9:00PM ETPlanned Maintenance

Schedule

December 21, 2024 2:00PM - 6:00PM PST
December 21, 2024 10:00PM - 2:00AM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

East - United States

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Locations