October 20, 2020 12:57PM PDT October 20, 2020 7:57PM UTC
[Investigating] Due to an issue with a downstream provider, some alert and notification emails from the Socrata platform and Citizen Connect may not be delivered. We are currently investigating the issue.
September 26, 2020 12:55PM PDT September 26, 2020 7:55PM UTC
[Identified] Tyler Technologies is in the process of responding to a security incident. We are treating this matter with the highest priority and working with independent IT experts to conduct a thorough investigation and response.
Based on all of the evidence gathered to date through our around-the-clock response efforts, all information available to us continues to indicate that this incident was directed at Tyler’s internal corporate environment and not the separate environment where we host client systems. Socrata platform is hosted outside of Tyler’s corporate network on AWS (Amazon Web Services), there is no evidence of Socrata being impacted.
Please check www.tylertech.com for updates as they are available.