Active Incident

Updated a few seconds ago

Socrata System Status
Partial Disruption with Email Notifications and Alerts.Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Notifications

Locations

East - United States, West - Europe


October 20, 2020 12:57PM PDT
October 20, 2020 7:57PM UTC
[Investigating] Due to an issue with a downstream provider, some alert and notification emails from the Socrata platform and Citizen Connect may not be delivered. We are currently investigating the issue.
Tyler Technologies is in the process of responding to a security incident. Please check www.tylertech.com for updates.Operational

Incident Status

Operational

Components

Not Affected

Locations

East - United States, West - Europe


September 26, 2020 12:55PM PDT
September 26, 2020 7:55PM UTC
[Identified] Tyler Technologies is in the process of responding to a security incident. We are treating this matter with the highest priority and working with independent IT experts to conduct a thorough investigation and response. Based on all of the evidence gathered to date through our around-the-clock response efforts, all information available to us continues to indicate that this incident was directed at Tyler’s internal corporate environment and not the separate environment where we host client systems. Socrata platform is hosted outside of Tyler’s corporate network on AWS (Amazon Web Services), there is no evidence of Socrata being impacted. Please check www.tylertech.com for updates as they are available.

Authentication




Operational

Catalog




Operational

Data Sharing




Operational

Data Table




Operational

Ingress/Publishing




Operational

Measures




Operational

Notifications




Partial Service Disruption

Primer - Dataset Metadata Page




Operational

SODA API




Operational

Stories




Operational

User Management




Operational

Visualizations




Operational

Vertical App: Financial Transparency Suite




Operational

Vertical App: Citizen Connect




Operational

Vertical App: Law Enforcement Analytics




Operational

Not Affected




Operational

External Services

SendGrid

Zendesk

Scheduled Maintenance

Scheduled Maintenance on European Data Center November 20, 2020 1:00-2:00PM PDTPlanned Maintenance

Schedule

November 20, 2020 1:00PM - 2:00PM PST
November 20, 2020 9:00PM - 10:00PM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations

Locations

West - Europe

Description

For more information about Socrata's scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on US Data Center November 21, 2020 5:00-6:00PM PDTPlanned Maintenance

Schedule

November 21, 2020 5:00PM - 6:00PM PST
November 22, 2020 1:00AM - 2:00AM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency Suite, Vertical App: Citizen Connect, Vertical App: Law Enforcement Analytics

Locations

East - United States

Description

For more information about Socrata's scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on European Data Center December 18, 2020 1:00-5:00PM PDTPlanned Maintenance

Schedule

December 18, 2020 1:00PM - 5:00PM PST
December 18, 2020 9:00PM - 1:00AM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations

Locations

West - Europe

Description

For more information about Socrata's scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on US Data Center December 19, 2020 5:00-9:00PM PDTPlanned Maintenance

Schedule

December 19, 2020 5:00PM - 9:00PM PST
December 20, 2020 1:00AM - 5:00AM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency Suite, Vertical App: Citizen Connect, Vertical App: Law Enforcement Analytics

Locations

East - United States

Description

For more information about Socrata's scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Locations