Active Incident

Updated a few seconds ago

Socrata System Status
Degraded Performance on Socrata SitesOperational

Incident Status

Operational

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency Suite, Vertical App: Citizen Connect, Vertical App: Law Enforcement Analytics, Not Affected

Locations

East - United States, West - Europe


November 25, 2020 5:39AM PST
November 25, 2020 1:39PM UTC
[Investigating] We are experiencing degraded performance across the platform and some sites may not be available. Engineers are investigating.

November 25, 2020 6:49AM PST
November 25, 2020 2:49PM UTC
[Identified] We are continuing to experience degraded performance with Stories, and are monitoring impact across the rest of the platform.

November 25, 2020 7:14AM PST
November 25, 2020 3:14PM UTC
[Identified] Sites are being impacted and in some cases may not be responsive. Engineers are continuing to monitor the issue.

November 25, 2020 10:33AM PST
November 25, 2020 6:33PM UTC
[Monitoring] Engineers have deployed a mitigation strategy and sites are working as expected. We are continuing to monitor the platform closely.

Authentication




Operational

Catalog




Operational

Data Sharing




Operational

Data Table




Operational

Ingress/Publishing




Operational

Measures




Operational

Notifications




Operational

Primer - Dataset Metadata Page




Operational

SODA API




Operational

Stories




Operational

User Management




Operational

Visualizations




Operational

Vertical App: Financial Transparency Suite




Operational

Vertical App: Citizen Connect




Operational

Vertical App: Law Enforcement Analytics




Operational

Not Affected




Operational

External Services

SendGrid

Zendesk

Scheduled Maintenance

Scheduled Maintenance on European Data Center December 18, 2020 1:00-5:00PM PDTPlanned Maintenance

Schedule

December 18, 2020 1:00PM - 5:00PM PST
December 18, 2020 9:00PM - 1:00AM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations

Locations

West - Europe

Description

For more information about Socrata's scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .
Scheduled Maintenance on US Data Center December 19, 2020 5:00-9:00PM PDTPlanned Maintenance

Schedule

December 19, 2020 5:00PM - 9:00PM PST
December 20, 2020 1:00AM - 5:00AM UTC

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency Suite, Vertical App: Citizen Connect, Vertical App: Law Enforcement Analytics

Locations

East - United States

Description

For more information about Socrata's scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Locations